1. General Terms

1.1 These terms and conditions.
These terms and conditions (“Terms”) set out the basis on which we shall sell our products and services to you.
Please read these Terms carefully and prior to you submitting your order to us. These Terms provide you with information on who we are, how we will supply our products and services to you, how you or we may bring the contract to an end, what you should do if you have a problem with our products or services and other important information. 

1.2 Contact information.
Should you need to contact us regarding our products and services or your order, please contact us via:

Telephone
• Preston Showroom – 01772 258998
• Bolton Showroom – 01204 846 111
• Online Orders – 01772 595995
Email
• hello@roccia.com 
(Please reference your order number when you email us so that we can deal with your query as quickly and efficiently as possible). 

1.3 Who we are.
Depending on the type of product and service you purchase from us, your order will be fulfilled by one of the businesses within the Roccia group. Tile Mart Ltd is our main business of which operates our showrooms and our website. Roccia Bathrooms Ltd and Roccia Kitchens Ltd are responsible for supplying our bathroom and kitchen products respectively. The address for each of our businesses is Mercedes-Benz House, Queen Street, Preston, PR1 4HH. We will advise you within our order confirmation as to which entity shall be responsible for your order. 
References to “we” and “us” contained within these Terms may refer to any one of the above entities who may be responsible for fulfilling your order. However, should you wish to contact us, please refer to our contact information at clause 1.2 of these Terms.

1.4 We have specific terms relating to the sale of certain products.
Purchases of our kitchens and tile sales will be subject to additional terms which will be made available to you on order. 

Your Products and Orders

1.5 Where to find information about us and our products.
You can find everything you need to know about us and our products and services on our website, in our catalogue, or from our sales staff before you order. We also confirm the key information to you in writing after you order, either by email or on paper.

1.6 Our quotations are only valid for a fixed period of time.
Where we provide you with a quotation regarding any of our products or services, our quotation is only valid for a period of 30 days from the date of the quotation. 
We reserve the right to reject any order regarding a quotation which has been issued in excess of 30 days prior and provide you with a further quotation for our products and services. 

1.7 We only accept orders when we've checked them.
After you have placed your order (whether online or in-person), we will contact you via email or other agreed means of communication with an order acknowledgment, however, this communication will not automatically constitute our acceptance of your order. 
Once we have accepted your order, we will send you an order confirmation at which point a contract shall come into existence between you and the business entity as set out within our order confirmation. 

1.8 Sometimes we reject orders.
Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because a credit reference we have obtained is unsatisfactory, because you are located outside of the UK or outside our delivery areas, we are unable to resource your order or because the product was mispriced by us. When this happens, we will let you know as soon as possible and advise you regarding possible alternatives or refund any sums you have paid.

1.9 Products can vary slightly from their pictures.
A product's true colour or shade may not exactly match that shown on your device or in our marketing or its packaging may be slightly different. We have made every effort to ensure that all images of our products on our website and showroom reflect the actual colour of our products, however, there may be a variation in your actual product from those shown at our showroom, in-store on our website, or other devices or platforms.

Please be aware that natural products such as marble or marble-effect have the largest degree of variance. No two natural products are the same and therefore you agree that the natural product you purchase will be similar, but not identical, to the images seen on our website and other platforms.

Tiles are manufactured and supplied in batches with relevant batch numbers according to date and time of manufacture. Therefore, this may result in variations between batches.

1.10 You are responsible for making sure your measurements are accurate.
You are responsible for making sure that your measurements are correct upon placing an order with us. We shall not be liable for any loss arising out of your failure to provide accurate measurements to us for the purposes of your order.

2. Deliveries & Collection

2.1 The business delivering your product may vary.
Delivery of our products may be carried out by us or our third-party courier. We shall confirm who will be responsible for your delivery within the order confirmation email or other agreed means of communication.

2.2 We shall provide you with an estimate for delivery or collection of your product.
The lead time for delivery or collection of our products depends upon the type of product, whether it is currently stocked in our warehouse or if we need to source the product from outside of the UK. We will provide you with an estimated lead time within your order confirmation. 

Any dates we quote for delivery are approximate only, and the time for delivery is not of the essence. We shall not be liable for any delay in delivery of the products that is caused by an event outside of our reasonable control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the products. 

2.3 Where will we deliver your product and your delivery responsibilities.
Except for the terms regarding delivery contained within clause 10, we will deliver your products kerbside only. Once delivery has been completed, it will be your responsibility to arrange and carry out additional delivery of the products to any other area of the property. The size of some of our products are large and you are responsible for ensuring that the products you have ordered will fit into your property and the rooms for which you have ordered the products for. From the point in which we confirm your order through to the date of delivery, you must ensure that you and your premises are in a suitable condition to accept safe receipt of the products. 

2.4 Your responsibilities regarding the delivery location of the products.
Prior to placing your order with us, you must be certain that the delivery location complies with the following:
• We are able to deliver the products to selected UK postcode locations. For certain postcode locations, it may not be possible to deliver your products or delivery shall be subject to additional charges. Upon placing your order, we will contact you to confirm whether your order is subject to these restrictions. 

• The delivery vehicle will require sufficient space to carry out delivery of your products and it is your responsibility to ensure the area designated for delivery is clear and that delivery of your products shall take place on good sound hardstanding, where there will be sufficient space to unload the products safely.

• Deliveries will not be possible where there is uneven ground, it is unsuitable to unload or safely utilise the tail lift or there is likely to be damage caused to the vehicle in the course of delivering the products.

If there are specific arrangements required to successfully deliver your products i.e. your property is situated in an area that is unable to be reached by our delivery vehicles, it is your responsibility to inform us at the point in which you place your order so that we are able to make alternative arrangements. Such arrangements may be subject to additional cost and may mean that kerbside delivery is not possible in these circumstances. 

2.5 When are you responsible for and when will you own the products.
The products shall remain our property until such time as you have paid for them in full (unless otherwise agreed by the relevant sales director) or we have provided the products to you (whichever occurs later), whereupon you shall own the product. Upon delivery or collection of your products (as the case may be), the products shall be at your own risk and you will have responsibility for any damage or fault arising out of incorrect use or failure to follow the manufacturer’s guidelines for storage and use. 

2.6 We're not responsible for delays outside our control.
In certain circumstances, your product may be delayed by an event outside of our control. Examples could include transport delays or a failure of one of our third party suppliers to ship your product on time. In such circumstances, we shall contact you as soon as possible to let you know and we will keep you updated with progress. If the delay is likely to be substantial you can contact us to end the contract and receive a refund for any products you have paid for in advance, but not received. We do not accept responsibility for any costs or losses that may result from any delay.

2.7 You may need to rearrange delivery if you are not at the property.
If we are unable to deliver the products due to your act or failure to act i.e. you are not present at the property on the delivery date or you have failed to comply with your responsibilities under clause 3.4, we will contact you to rearrange delivery and reserve the right to charge you an additional delivery fee. 

2.8 You must be of a minimum age to accept delivery or collect your product.
All deliveries and collection of our products must be undertaken by a person aged 18 or over.

2.9 Collection Dates.
Where you have selected to collect your products, we shall provide you with available dates for collection and details of any restrictions for collection of your order. The timeframe for collection of your products shall be set out within your order confirmation. 

2.10 Failure to rearrange delivery or collect your product.
Where we have been unable to deliver your products and you have failed to rearrange delivery of the products, or where you have failed to collect the products within the timeframe as set out within our order confirmation, we reserve the right to charge you for storage until such time as we obtain your instructions. If we are unable to contact you, rearrange delivery or you have failed to collect your order within a reasonable time, we reserve the right upon 30 days’ written notice to take such steps to deal with the stock as we deem necessary, which may include disposal. 

3. Payment 

3.1 We accept a variety of payment methods.
You may pay for products and services you have ordered by debit or credit card, by ApplePay, GooglePay, PayPal or Klarna. 
We will also accept cash payments up to a value as we may determine from time to time. 
For all purchases made, either in-store or online, we accept the following cards: Visa and Mastercard credit cards and Maestro, Delta and Visa Electron debit cards. 
We also accept payment via American Express subject to an additional charge of 2.5% of the total cost of your order.

PayPal
Where you choose to use PayPal for payment of your products or services, all such payments shall be subject to authorisation by PayPal. 

Klarna
Where you choose to use Klarna for payment of your products or services, all such payments shall be subject to the authorisation of Klarna. 

Klarna shall only be available to use on selected items. 

Your credit agreement with Klarna shall commence upon your order being delivered or collected.

Please note that we act as a credit broker and not a lender regarding any credit products we offer on behalf of Klarna and its business entities. All payments and dealings are direct with Klarna with no recourse to Roccia or its subsidiaries.

Buy Now Pay Later
Where you purchase a kitchen or bathroom from us, we may offer you our Buy Now Pay Later payment option. Where applicable, details of this payment option shall be set out and provided to you under separate terms. 

3.2 We may require you to pay a deposit 
Where you purchase high value Kitchens, Bathrooms or Tiles from us, we may require you to pay a deposit upon you placing your order with us. We shall confirm this in writing upon providing our quotation to you. 

3.3 We charge an administration fee on late payments.
If we're unable to collect any payment you owe us, we will charge an administration fee of £25 per correspondence (whether by letter or telephone). If payment is not forthcoming following correspondence, we will take the appropriate legal action.

3.4 We pass on increases in VAT.
If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

3.5 You are responsible for following instructions relating to your product.
Some of the products we sell may include strict manufacturer instructions and steps to be taken by you in order to prevent any damage being caused to the product during storage, installation and following installation. For example, if you have purchased tiles, some of our tiles should not be subjected to excessive underfloor heating temperatures for a certain period of time. We do not accept any liability for loss arising from your failure to follow the manufacturer’s instructions.

3.6 We may charge you if you don't give us information we need, or do preparatory work as agreed with us.
We may charge you additional sums if you don't give us information we've asked for about how we can access your property for delivery or installation or if you don't do any preparatory work for installation, as agreed with us. For example, we might need to re-deliver on another vehicle or with extra manpower or reschedule our services as there is nobody present at your property to accept delivery of your order. 

4. Your Cancellation Rights

4.1 Your legal right to cancel.

For most of our product(s) bought online, you have a legal right to cancel your purchase and receive a refund of what you paid for the product(s), including any deposit payments and standard delivery costs. This is subject to some conditions, as set out in this clause 5. For the avoidance of doubt, we also provide you with cancellation rights where you have purchased products in-store, as set out, and subject to the conditions contained in, this clause 5. 

4.2 How to let us know you have cancelled your purchase.
To let us know you want to cancel your purchases, please contact us via the details
contained in clause 1.2, or fill in the online form at roccia.com.

4.3 When you can't cancel. 
You can't cancel an order for:
· Services (i.e. installation of your product), once these have been completed;
· Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
· Goods that include a special finish, are made to your specifications or are clearly personalised. (For the avoidance of doubt, this shall include special orders and Kitchens where they are engineered to bespoke specifications); and
· Goods which become mixed inseparably with other items after their delivery.


4.4 The deadline for cancellation.
If you cancel a purchase, you must let us know no later than 14 days after:
· the day we deliver your product, if it is goods. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.
· the day we confirm we have accepted your order, if it is for a service.

4.5 You can end an on-going contract.
We tell you when and how you can end an on-going contract with us during the order process and we include this information in our terms and conditions.

4.6 You have rights if there is something wrong with your product.
If you think there is something wrong with your product, you must either bring it into one of our stores or contact us. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. Remember too that you have options for resolving disputes, as set out in clause 15.2.

Summary of your key legal rights 

If your product is goods, for example tiles, bathrooms or kitchens, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
Up to 30 days: if your goods are faulty, then you can get a refund.
Up to six months: if your goods can't be repaired or replaced, then you are entitled to a full refund, in most cases.
Up to six years: if your goods do not last a reasonable length of time for the purpose and use as specified and agreed, you may be entitled to some money back.
If your product is services, for example installation of a kitchen, the Consumer Rights Act 2015 says:
You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
If a price hasn't been agreed upfront, what you are asked to pay must be reasonable.
If a time hasn't been agreed upfront, it must be carried out within a reasonable time.

5. Returns & Refunds

5.1 You have to return the product at your own cost.
You have to return your product to us within 14 days of you telling us you have changed your mind. Returns are at your own cost. You can:
· bring the product to one of our stores. You will need proof of purchase and the card you paid with for your products.
· send the product back to us, using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price. 
· Where the product is too large to return either via our stores or your own transport, we offer a courier service who shall collect your product and return it to us for an additional fee. We shall deduct the charges for this service from your refund sum. 

5.2 We only refund standard delivery costs for items delivered to you by us.
For example, we don't refund any extra costs you have paid for express delivery or delivery at a particular time.

5.3 We reduce your refund if you have used or damaged a product.
If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the product-branded packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. 

5.4 When and how we refund you.
If your product hasn’t been delivered or we are collecting the product from you, we will refund you as soon as possible and within 14 days of you telling us you've changed your mind. If you’re sending your product back to us, we refund you within 30 days of receiving them back from you (or receiving evidence you've sent them to us). We refund you by the method you used for payment. We don't charge a fee for the refund.

6. Our Cancellation Rights and How we can change these Terms

6.1 We can change products and these terms.
We can always change a product:
· to reflect changes in relevant laws and regulatory requirements; or
· to make minor technical adjustments and improvements. These are changes that don't affect your use of the product.
·
6.2 We can suspend the supply of a product (and you have rights if we do). 
We do this to:
· deal with technical problems or make minor technical changes;
· update the product to reflect changes in relevant laws and regulatory requirements; or
· make changes to the product (see clause 7.1).

6.3 We let you know if we are suspending supply of a product, where we may adjust the price and may allow you to terminate. 
We will contact you in advance to tell you we are suspending supply of a product, unless the problem is urgent or an emergency. If we suspend the product, we may adjust the price so you don't pay for it while its suspended. If we suspend supply, or tell you we're going to suspend supply, for a substantial period of time, you can contact us to end the contract and we'll refund any sums you've paid in advance for products you won't receive.

6.4 We can withdraw products.
We may stop supplying a particular product. We will let you know as soon as possible and refund any sums you've paid in advance for products which won't be provided.


6.5 We can end our contract with you.
We can end our contract with you for a product and claim any compensation due to us (including enforcement costs) if:
· you don't make any payment to us when it's due and you still don't make payment within 14 days of our reminding you that payment is due;
· you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to supply the product; or
· you don't, within a reasonable time, either allow us to deliver the product to you or collect it from us. If you have said you will collect a product ("click and collect") but you don't do this within 30 days then (unless the product is made to your specifications, is clearly personalised or is a special order under the terms of clause 12) we treat your order as cancelled and refund the purchase price.

6.6 We don't compensate you for all losses caused by us or our products.
We are not responsible for losses you suffer caused by us breaking this contract if the loss is:
· Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
· Caused by a delaying event outside our control. As long as we have taken the steps set out in this section We're not responsible for delays outside our control.
· Avoidable. Something you could have avoided by taking reasonable action.

6.7 These Terms do not apply for business to business sales.
To the extent that you use a product for the purposes of your trade, business, craft or profession then our liability for any loss you suffer is limited, as described in https://www.roccia.com/pages/terms-conditions

7. Warranties & Guarantees

7.1 We will pass on third-party warranties and guarantees.
For all products manufactured and supplied by our third-party suppliers, we shall pass on the benefit of any warranties and guarantees provided by our third-party suppliers in respect of those products to you.

7.2 We do not provide any additional warranties or guarantees.
We do not offer any additional warranties or guarantees on our products in addition to those offered by our third-party suppliers.

7.3 How to register warranties and guarantees.
Once delivery of the product or installation has been completed, upon request, we shall provide you with relevant web links or paper form documentation to enable you to register your products with the manufacturer.

8. Samples

8.1 We provide an online sample service.
You may order samples of some of our products via our website or in-store. Our service is provided on the basis of available stock contained within our showrooms or warehouse from time to time.

8.2 There may be a variation in samples including natural products.
As set out in clause 2.5, samples may vary from the product you purchase from us.

8.3 We may not always be able to provide a sample.
Please note that there may be circumstances where a sample may not be available. For example, we may not be able to supply samples of products that we source from outside of the UK.

9. Kitchens 

9.1 We provide a bespoke kitchen delivery service. 
When delivering your kitchen to your property, we will deliver it directly to the area of your property you desire, as agreed in our order confirmation. 

9.2 Designs must be agreed in advance of delivery.
All kitchen and bathroom designs must be finalised and agreed at least 6 weeks before the agreed delivery date. Any alterations to designs after this time period will not be possible. 

9.3 We offer an installation service.
We provide an installation service for all of our kitchens at an additional cost.

9.4 We offer site surveys.
We shall conduct a site survey of all kitchens purchased from us to ensure that the measurements you have supplied to us are accurate. 

However, we shall not be liable for any loss that has arisen out of your failure to provide accurate measurements prior to our site survey, as set out in clause 2.6 or due to changes made post our site visit e.g. stud walls, movement of windows etc.

9.5 You are responsible for your own fitters. 
Where you have sourced your own fitter, you must ensure that your fitter checks the measurements of the space, layout and quantity of the products you have ordered are sufficient prior to commencement of the installation. We do not accept any responsibility or loss arising out of any damage or failure to comply with gas, water or electricity regulations caused by installation errors by any third party.

9.6 We shall provide you with a scope of works for installation.
Please note we do not provide installation for tiles and bathrooms.
Where you have selected our kitchen installation service, we may provide you with a detailed written scope of works to be undertaken. Any work that may be required to be undertaken by us which falls outside the scope of works provided to you may be chargeable in addition. Please note that we will not be responsible for undertaking any major structural works as part of the installation of your kitchen. 

9.7 Removal and Disposal of Materials. 
We shall be responsible for the removal and disposal of materials accrued as a result of the installation where we have confirmed in our scope of works. Where we have agreed to remove existing installations, this may cause some damage to them or the immediate vicinity, such as decoration, plaster, floors or brickwork. 

Where damage has been negligently caused by us, we shall make good such damage. 

However, we shall not carry out remedial or redecoration as part of the scope of our services. Notwithstanding your statutory rights, where you believe we have caused damage to your property, you should advise us within a reasonable amount of time, which we consider to be 7 days from the date of the damage caused, for investigation and potential redress.

9.8 Payment of your kitchen.
Where you are purchasing your kitchen (without including our installation service), we will require you to make payment in full upon placing your order with us. 

Where you purchase your kitchen and select our installation service, we will require you to pay 50% of the total cost of your order upon you placing your order with us.   We shall confirm in writing to you the due date for the final payment of your kitchen and installation service. 

Any other credit terms, which must be agreed in writing, may supersede these payment terms.  All other terms and conditions still apply.

Payment (including via credit or any Buy Now Pay Later option we may offer) shall be accepted by the methods as set out in clause 4.1.

10. Bathrooms

10.1 Payment of your Bathroom.
Where you are purchasing your Bathroom, we will require you to pay 50% of the total cost of your order upon you placing your order with us.  Due to the different manufacturers used in placing an order for your bathroom, goods will arrive at our warehouse at differing times.

Therefore, the remaining balance becomes due and payable prior to arranging delivery, or if any of the goods are required to complete work over and above the first fix.

Any other credit terms, which must be agreed in writing, may supersede these payment terms.  All other terms and conditions still apply.

Payment (including via credit or any Buy Now Pay Later option we may offer) shall be accepted by the methods as set out in clause 4.1.

11. Tile Sales

11.1 You are responsible for the suitability and quantity of tiling.
It is your responsibility to ensure that the tiling you purchase is suitable for the environment in which you intend to use it, and the quantity of tiling required.

For example, if tiling is to be fitted to an exterior space on your property or will be fitted above an underfloor heating system, the specification of the tiles should be correct to withstand those conditions, e.g. specialist outdoor tiles. 

11.2 You should make allowances when purchasing your tiling.
You should also ensure that the amount of tiling you purchase takes account of tolerances within your measurements, as well as any wastage or breakage which may occur after the tiling has been delivered by us. We recommend accounting for 10% extra for any tiling purchases.

11.3 Payment of your tiles.
All payments for tiling are required to be made in full upon you placing your order with us, unless otherwise agreed by way of a credit agreement.

11.4 We do not install tiling.
We do not provide an installation service for tiling products and you will need to source your own fitter to install any tiling products. 

Where requested, we may recommend third party tilers. However, we cannot accept any liability for any damage caused to your tiling or your property by any third party tilers. 

11.5 Site surveys.
We do not conduct site surveys for any tile sales.

11.6 There are limitations around our supply of tiling.
Please see clause 5.3 (When you can’t change your mind), 9.2 (There may be a variation in samples including natural products) and 9.3 (We may not always be able to provide a sample) for limitations around our supply of tiling to you.

12. Special Orders

12.1 What are special orders.
We consider special orders to be those orders which require us to source products from our third-party suppliers outside of the UK and items we do not hold in stock.

12.2 What does the cost of special orders include.
The cost of special orders shall always include the cost of the product and the cost of transporting the products into the UK and to our warehouse.

12.3 Payment of special orders.
All payments for special orders are required to be made in full, or as agreed in writing (e.g. 50%), prior to you placing your order with us.

12.4 There are limitations around our supply of special orders.
Please see clause 5.3 (When you can’t cancel), 9.2 (There may be a variation in samples including natural products) and 9.3 (We may not always be able to provide a sample) for limitations around our supply of special orders to you.

13. Storage

13.1 You may require us to store your products.
We understand that there may be circumstances where, due to delays or matters outside of your control, you are not in a position to accept delivery of your product.
Where such circumstances occur, we may be able to store your product within our warehouse.

13.2 There will be time restrictions for storage of your products. 
Where we agree to store your products, storage of your products shall be for a maximum period of 6 months from the date in which the products are received into our warehouse. Daily storage rates shall apply after a period of 3 months and shall be as agreed in writing from time to time. If no such charges are agreed in writing, our default charges shall apply at £1.00 per pallet or part pallet per day and increase to £1.50 following the initial 6-month storage period.

We shall discuss with you at all times regarding options for storage or delivery of your products and in advance of you incurring any costs. 

13.3 There are limitations around the storage of your products.
Given the materials used and composition of some of our products, they are subject to strict storage conditions in order for them to maintain their structural integrity and appearance. 

Where we are required to store your product, and this is not in accordance with the manufacturer’s instructions, notwithstanding your statutory rights, we accept no liability for any loss arising out of any damage caused to your products whilst in storage, except where such damage is caused by our negligence.  

14. Design Consultation Service

14.1 We offer a design consultation service.
We offer a free ‘design consultation’ service for all customers wanting to purchase a kitchen or bathroom from us. We charge a fee for actual designs or renders created and required by the customer.

14.2 Limitations on our service. 
We shall provide our service on the basis of your instructions and on the measurements you provide to us before or during your appointment. We shall not be liable for any loss arising out of our designs where those designs have been created on the basis of your measurements. 

14.3 How to book an appointment.
Design appointments may be made by contacting us via the details as set out in clause 1.3 and appointments shall be held at our Preston showroom. We also offer a free onsite survey.

14.4 How do we create our designs.
Designs shall be made utilising computer-aided design and in accordance with the measurements you provide to us. Finalised designs will only be available (whether in print or online) once an order has been placed. However, if you wish to have access to our designs without or prior to placing an order, a charge will be made, which is refundable upon placing the order.

14.5 We can assist you in purchasing your products.
Once you are satisfied with the design we have provided to you, we shall also assist you in selecting products that will be suitable to supply or install in conjunction with your chosen design. 

14.6 Quotation and Payment.
Where you wish to proceed with purchasing the kitchen or bathroom, we shall provide you with a quotation and payment shall be made in accordance with the terms set out in clause 4 and clause 10. 

15. Other Important Terms

15.1 We use your personal data as set out in our Privacy Notice.
How we use any personal data you give us is set out in our Privacy Notice: 
https://www.roccia.com/policies/privacy-policy

15.2 You have several options for resolving disputes with us.After Sales
If you have a complaint regarding our products, please contact us at:
• hello@roccia.com
• 01772 595995

We will do our best to resolve any problems you have with us or our products or services however, please note that we will only address complaints made via the above contact details.

Resolving disputes without going to court. 
Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to the Centre for Effective Dispute Resolution through their website at cedr.com. The Centre for Effective Dispute Resolution does not charge you for making a complaint and if you are not satisfied with the outcome you can still go to court.

You can go to court. 
These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. 
We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.

Nobody else has any rights under this contract. 
This contract is between you and us. Nobody else can enforce it.

If a court invalidates some of this contract, the rest of it will still apply.
If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later.
We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.